MasterClass Sessions: Win Workplace Negotiations With Chris Voss

Chris introduces you to the skills of influence and persuasion and explains why they are critical to your success.

Chris introduces a new skill: calibrated questions. You’ll learn why they are an important tool in negotiation—and how to use them.

Chris explains a simple, surprising technique that gets you a long way in any negotiation—getting people to say “no” instead of “yes.”

Follow along with Brandon, Sandy, and Chris as they demonstrate a workplace scenario. Take note when you observe them using negotiation fundamentals.

Now that you’ve identified the negotiation skills in the scenario, Chris breaks down the specifics of how each one was used.

Work with Sandy to test your knowledge of calibrated questions and how to use them effectively.

Chris shows you how the negotiation tactics in the previous practice were used to create the particular outcome.

Practice the no-oriented question in this workplace example provided by the Black Swan team.

Work toward perfecting the no-oriented question in this new practice.

Brandon and Sandy demonstrate how to use calibrated questions in a work context.

Chris will help you put all the skills you’ve learned in this section to use in some real-world scenarios.