MasterClass Sessions: Win Workplace Negotiations With Chris Voss

Chris explains the importance of trust among colleagues and introduces you to mirroring and labeling, two essential skills for building trust-based influence at work.

Chris goes deeper on the skill of mirroring, emphasizing the importance of active listening—and even proactive listening. You’ll learn how to use your tone of voice to foster trust and create a rapport with colleagues. Chris also shares two examples of mirroring in a work context.

In this activity, learn how to label so you can help coworkers feel heard, seen, and understood. Learn how tapping into your gut instinct can drive better and faster decisions at work. Then, test your labeling skills by coming up with your own labels based on a workplace scenario provided by Chris.

As you watch the video, note how many examples of mirroring and labeling you discover.

Follow along with Chris as he highlights the use of mirroring and labeling in Derek and Sandy’s conversation and explains how these skills build rapport and long-term trust at work.

Chris teaches you the accusation audit, a strategy for deactivating negative emotions. This powerful skill is particularly effective when asking for something or delivering bad news.

Now it’s your turn. Test your skills by using the accusation audit in a workplace scenario that Chris provides.

Welcome to your new secret weapon. Dynamic silence is a powerful way to diffuse anger, demonstrate appreciation, and show respect.

Put your skills to use in this interactive practice scenario, which gives you a chance to identify mirroring, labeling, and dynamic silence. Chris will then guide you through a play-by-play analysis of the practice scenario. You will identify the use of labels, mirrors, and dynamic silence–including some you may have missed.

Derek and Sandy practice the skill of mirroring, and then break down the details so you can practice alongside them. You will then practice the skill of labeling, watch Derek and Sandy in a demo, and, finally, get a play-by-play breakdown from Chris.

Derek and Sandy demonstrate the technique of mislabeling, with insightful commentary from Chris. You will then practice three skills you’ve learned–mirroring, labeling, and dynamic silence–in an interactive role-play.

Chris demonstrates how to create a prep sheet for your next skill: the accusation audit. Then, create your own accusation audit prep sheet using the document in the Guides section.