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Season 4
In the first of the new series, Fouad Haghighat goes undercover in his dad's pizza delivery company to discover some shocking health and safety breaches, but also some inspirational
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In the first of the new series, Fouad Haghighat goes undercover in his dad's pizza delivery company to discover some shocking health and safety breaches, but also some inspirational workers.
Thirty-year-old Fouad is preparing to take over Pizza GoGo, the UK's biggest home-grown pizza takeaway and delivery chain. His father built the business from scratch, but its future is now under threat.
Many of the 97 franchises are struggling to compete with rival international food corporations, but Fouad's determined to safeguard his father's empire. His solution is simple - it's time to get tough with the wayward franchisees.
But what he unearths when he goes undercover are empty stores, dangerous working conditions, and unanswered cries for help.
He also meets a father and son team working tirelessly to make ends meet, and an inspirational franchisee who risked everything during the horror of the Tottenham riots.
When the time comes to report back to his father at head office the way forward may not be as clear as Fouad first thought.
The CEO of Britain's biggest nightclub chain, which includes well-known brands Oceana, Liquid, and Lava and Ignite, goes undercover in his own business. He's confronted with the results
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The CEO of Britain's biggest nightclub chain, which includes well-known brands Oceana, Liquid, and Lava and Ignite, goes undercover in his own business. He's confronted with the results of cheap drinks promotions, but also meets dedicated medics and cleaners.
In 2011, an accident at a Lava and Ignite venue resulted in the deaths of two customers and, with £100m debts, Luminar Group Holdings went into administration. A group of investors, led by 51-year-old nightclub veteran Peter Marks, bought certain nightclubs from the administrator, convinced they could restore the name Luminar to its former glory.
But six months on some venues are struggling to attract customers in a recession. Peter goes incognito into the clubs to learn more about the company.
Company director William Reeve goes undercover on the shop floor of multi-million-pound gaming business Paddy Power.
Famed for guerilla advertising and high profile ad campaigns,
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Company director William Reeve goes undercover on the shop floor of multi-million-pound gaming business Paddy Power.
Famed for guerilla advertising and high profile ad campaigns, Paddy Power has grown from humble Irish origins to take on the big boys of British gaming.
But when William goes undercover he unearths some shocking staff attitudes to punters.
And when he's moved by a team rocked by repeated armed robberies, and a customer service agent dealing with racial abuse and suicide threats at work, William is forced to consider whether Paddy Power have more to worry about than just their customers.
Former celebrity hairdresser Jacqui McIntosh, now a senior manager of The Francesco Group, is on a mission to find out why the company's profits are down.
Even in recession, the
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Former celebrity hairdresser Jacqui McIntosh, now a senior manager of The Francesco Group, is on a mission to find out why the company's profits are down.
Even in recession, the health and beauty market is buoyant. But if Francesco want to expand and take on the major players, Jacqui needs to go undercover to find out where things are going wrong.
But she's left reeling when she's turned away by staff who don't feel trained to wash and dry Afro-Caribbean hair.
She also unearths empty salons, complacent stylists, ageing franchisees and an older clientele, and meets a desperate owner dealing with visits from debt collectors.
It's not all bad though, as she's inspired by a young, visionary stylist, and moved by a franchisee passionate about his NHS work crafting wigs for patients.
By the time she returns to Head Office Jacqui knows there's a lot of work needed if Francesco Group is to take on the industry leaders.
Pam Finnis, managing director of one of Britain's biggest care home firms, goes undercover to investigate standards of care.
The private care home industry has been plagued with
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Pam Finnis, managing director of one of Britain's biggest care home firms, goes undercover to investigate standards of care.
The private care home industry has been plagued with problems. In 2011, scandal-hit Southern Cross - then Britain's biggest care home operator - collapsed under £50 million of debt.
HC-One stepped in and took over a third of the homes. They now care for more than 10,000 people across 241 UK care homes, and the woman in charge of the day-to-day running of the company is Pam.
Ex-nurse Pam finds going back to the floor tougher than she imagined. She discovers one home is in need of urgent refurbishment; she breaks down when she hears how her staff struggle to survive on their low wages; and she's upset to discover overstretched night shift staff unable to respond immediately to residents' calls for help.
But Pam's also inspired by dedicated employees, some of whom choose to work on their days off in order to spend more time with residents.
Gunnar Blomdahl, CEO of one of the UK's biggest ferry companies, Stena Line, goes undercover on some of his own fleet of ships to find out if the business is delivering its promise of
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Gunnar Blomdahl, CEO of one of the UK's biggest ferry companies, Stena Line, goes undercover on some of his own fleet of ships to find out if the business is delivering its promise of convenient, efficient and relaxing travel.
Stena has recently invested over one billion pounds in increasing the look and size of its operation, but Gunnar is worried that standards have slipped. What he discovers undercover shocks him - paying customers onboard a building site at sea, sub-standard customer service, and flawed design on a brand new superferry.
When he meets foreign crew earning less than the UK minimum wage and staff dealing with the uncertainty of seasonal contracts he faces difficult moral questions, and is moved by a Filipino crew member coming to terms with the death of his daughter while working away from his family.
When Gunnar returns to head office he's determined to make changes.
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