MasterClass Sessions: Win Workplace Negotiations With Chris Voss

Do you get to an agreement? Or do you make the agreement come to you? Chris introduces the process of building trust in the workplace by creating epiphanies and explains the difference between “that’s right” and “you’re right.”

Chris explains two crucial negotiation tools: the paraphrase and the summary.

Learn how to diffuse negative emotions in a business setting with a “that’s right.”

As Brandon and Sandy perform a scenario, identify the skills they demonstrate.

Cross-check the skills you identified with the ones Chris points out here—and learn why these tactics were used.

For this practice, learn the skill of the summary.

Chris provides instructions for this practice—along with an example of how he might do it himself.