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Vansessa Gold goes undercover at the adult retailer Ann Summers.
Ann Summers' CEO Jacqueline Gold is one of Britain's best known business women. She has developed the family business
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Vansessa Gold goes undercover at the adult retailer Ann Summers.
Ann Summers' CEO Jacqueline Gold is one of Britain's best known business women. She has developed the family business away from the domain of the male 'raincoat brigade' to a taboo-busting female-friendly high street staple. Too famous to go incognito herself, Jacqueline sends younger sister and Deputy MD Vanessa undercover to visit stores across the UK.
Despite having worked for the company since the age of 16, Vanessa has to overcome extreme nervousness when face to face with her customers, and when handling their often intimate questions about the products on sale. Is her reticence to talk sex echoed by the staff and customers? And has the brand got too safe for even the high street?
Andrew Withers, boss of Southern Fried Chicken, goes undercover in his fast food franchise, and is shocked by what he discovers about the standards, staff, food and
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Andrew Withers, boss of Southern Fried Chicken, goes undercover in his fast food franchise, and is shocked by what he discovers about the standards, staff, food and customers.
Southern Fried Chicken was started by Andrew's father back in the 1960s and now has outlets across the UK. Andrew feels passionately that the SFC brand in the UK is in need of an overhaul, and feels himself at odds with the carefully constructed image he has spent years developing for the brand in 70 countries overseas. In the UK, SFC is associated with post-pub late night binge eats rather than seen as a family restaurant.
Andrew spends time behind the counter to find out why the company's 200 UK franchises aren't living up to his expectations. Can he get his business back on track?
The Blue Cross, one of the UK's leading animal welfare charities, undergoes the Undercover Boss treatment as Kim Hamilton takes a turn cleaning dog kennels and helping cats give
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The Blue Cross, one of the UK's leading animal welfare charities, undergoes the Undercover Boss treatment as Kim Hamilton takes a turn cleaning dog kennels and helping cats give birth.
Having previously spent over 20 years climbing the ranks in banking Kim Hamilton now uses her business skills in the charitable sector. But ditching her suits for scrubs requires a different skill set, and hiding her identity from the staff and volunteers, who are the backbone of the charity, is even tougher.
Can she pose as a volunteer without being unmasked, and what lessons will she learn that could shape the future of the charity?
Managing Director Nikki King goes undercover at truck dealers Isuzu Trucks UK.
Nikki King, OBE, has worked her way up the business ladder in the male-dominated truck industry, but
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Managing Director Nikki King goes undercover at truck dealers Isuzu Trucks UK.
Nikki King, OBE, has worked her way up the business ladder in the male-dominated truck industry, but only started working `in a serious job' aged 40, following a divorce.
In these tough economic times, will Nikki's return to the shop floor give her the insight and understanding to steer the company to greater success?
Chief Operating Officer Kevin McCullough goes undercover at npower, one of the UK's top utility companies.
Npower is capable of generating up to 15% of the UK's power at any one time.
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Chief Operating Officer Kevin McCullough goes undercover at npower, one of the UK's top utility companies.
Npower is capable of generating up to 15% of the UK's power at any one time. But earlier this year, Which? magazine reported that just 27% of the company's customers said they were satisfied with the service.
Kevin McCullough is responsible for over 8000 npower employees. A local lad done good, 45-year-old Kevin grew up in Yorkshire and started his career in 1984, shovelling coal at the plant. After all the bad press, Kevin admits that because `the company made me everything that I am today, when people criticise the hard work our employees put in - it hurts.'
Undercover Kevin sees for himself what his employees have to put up with, working a spell on the busy customer service team. There's a mountain to climb to gain back the respect of customers and staff; will Kevin's spell undercover go any way to turning the business around?
Martyn Birks, the director of Poundworld, goes undercover to discover why some of the budget chain's stores are failing to perform as well as expected, and why employee turnover is
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Martyn Birks, the director of Poundworld, goes undercover to discover why some of the budget chain's stores are failing to perform as well as expected, and why employee turnover is high.
On paper the family run Poundworld is an outright success story. The company started life in 1974 from a Wakefield market stall and has since expanded to have branches nationwide.
But the credit crunch has been a double-edged sword for Poundworld - the company has expanded to meet the demands of cash-strapped Brits, but without being able to raise their prices (above a pound) the profit margins are constantly being squeezed.
Director Martyn Birks knows the company is having problems and that expansion has come at a price. With reports of unsettled and unhappy staff, who are working far beyond what they are paid to do, some stores are failing to perform as well as they have been, while employee turnover is high.
Can Martyn find out what it will take to get Poundworld back on track?
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