Rip Off Britain: Holidays

Today the team unravel the costs and complications of checking-in airline baggage, and meet a couple who battled their insurance company for three years after a terrifying incident abroad that left them thousands of pounds out of pocket. Plus, the holidaymakers furious about being asked to pay a cancellation charge when it wasn't them that cancelled their trip, a company whose prices may end up more than you'd bargained for, and unexpected costs after buying a caravan.

Today the team investigate how holiday emergencies are resolved, spending a day with the British Consulate in Tenerife, and meeting a family struggling to find anyone to take responsibility for a devastating accident that's changed their daughter's life forever. Plus, how a couple's dream honeymoon at sea ended with the bride in hospital, the difficult choice you may face if a disaster like superstorm Sandy hits your holiday destination, and why it could be you that ends up paying the costs of a stolen phone abroad.

Today, how one of the world's best known airlines sent one passenger backwards and forwards around the world after a missed connection that wasn't his fault, and a couple furious that they weren't told how bad the building works would be at their Vegas hotel. Also on the programme, how to protect yourself if the airline you're booked onto suddenly goes bust, and - which day of the week is the best to book a bargain air fare? Plus, invaluable advice to stop you getting caught out by unexpected laws while driving in France.

Today, a family left devastated by the truth about an investment that wasn't what they thought, why many travellers hiring a car abroad have ended up paying for the same thing twice, and the confusing regulations and costs if you want to take a pet on holiday too. Plus, why Ryanair's unique approach to customer service hasn't proved bad for business, and the 'holiday tax' bumping up the cost of your flights.

Among today's stories, the holidaymakers being harassed by a hotel for money they do not owe, and how one couple's holiday company left them stranded in the middle of the night after booking them into a resort that had been closed for months. The team also investigate why customers booking on one particular website paid hundreds of pounds for flights but were never sent the tickets. Plus, how you could end up being charged for a holiday essential you can easily get for free.