Straight-talking, award-winning hotelier Alex Polizzi answers an SOS call from Jon Sweeney, owner of the First In Last Out, a 17th-century pub and B&B in Winchester that has been plagued by poor reviews – with one disgruntled guest even suggesting it might be the 'worst hotel in the UK'. The Hotel Inspector uncovers a cleaning regime that leaves much to be desired and, after a run-in with a shower room that has a life of its own, she checks out, leaving the First In Last Out with the distinction of being the first establishment she has ever refused to sleep in. The glamorous Polizzi is no quitter, but will the First In Last Out be too big a challenge even for the Hotel Inspector? Jon's main clientele are contractors who are not too bothered by their surroundings, but in order to make inroads on the tourist trade he is desperately in need of Alex's help. She faces the challenging task of showing Jon that budget accommodation does not need to mean low quality. Can she turn around the fortunes of FILO and get Jon to clean up his act – and his rooms?

Despite its excellent grounds and homegrown food, a couple's inn is struggling - can any of Alex's bright ideas turn the hotel's fortunes around?

Alex comes to the rescue of the Welcome Traveller Inn, located in west Wales. Despite its excellent location, this family-run business is struggling. Can any of Alex's bright ideas turn the hotel's fortunes around? Geoff, Babs, Sarah and Kirsty have been welcoming travellers to their inn for the last seven years. They have eight bedrooms, a dining area, bar and conference room. The excellent location in west Wales should mean that the family can pick and choose from local trade, as well appeal to holidaymakers. However, the facts tell a different story – one of low occupancy rates, thousands of pounds lost last year and poor online reviews. Babs has reached the end of her tether with the business and the rest of the family are scratching their heads over ideas for how to improve the occupancy rates. Additionally, the whole family admits to never agreeing on the best way to take the business forwards. The family's future is completely tied up in this business and Babs, who pays the bills, thinks she has six, maybe 12 months left to turn things around. If the business fails, Babs and her clan will lose both the business and the family home. Can Alex persuade the family to put their differences to one side and pull together to entice people back to the hotel?

The Hotel Inspector is called to the Brendan Chase in the Lake District by sixty-three-year-old former chartered accountant David Maloney. Alex Polizzi is shocked to find a dated B&B with an hotelier to match. Can Alex drag David screaming and kicking into the 21st century? David has run the eleven-bedroom Brendan Chase single-handedly for the past seven years. He keeps a strict, and expansive, set of rules, which are not always popular with guests, especially those with young families. David has also eschewed 21st century technology, with the internet and the credit card largely ignored. David prefers the rather more oldfashioned code of dos and don'ts. Unsurprisingly, the B&B makes puny profits, leaving the outdoors enthusiast chained to the business, unable to afford help with his myriad chores. Alex must find a way to break down David's defences, and try to raise occupancy rates and profits to allow him to start enjoying life once more. Alex struggles to break through David's armour – and when he accuses her of creating a tea stain on his carpet, things get even worse...

Alex visits the seaside town of Ilfracombe in Devon. The Shears family has asked for help with the themed Merlin Court Hotel, as rising debts and plummeting occupancy rates threaten to endanger the establishment's future. Dad Mike bought the 14-bedroom hotel 13 years ago, hoping to provide guests with a legendary holiday experience evoking Arthurian legend and the Knights of the Round Table. His wife Helen and daughter Carina play a supporting role in the running of the hotel. Mike hopes that Alex can bring some much-needed magic to the hostelry, but she first has to get the Shears to learn how to work together and fight for their own survival. Can she make the Merlin Court the stuff of legend?

57-year-old healer Barbara Lewthwaite dreams of creating a laid-back, ethical, nature-friendly holiday retreat at the 18th-century Hollybush Inn in Hay-on-Wye. Her estate boasts tepees, a camping and caravan site, a five-bedroom B&B, and a bar and restaurant. But Barbara’s free and easy approach to the hospitality business hasn’t always left her guests feeling so quite so mellow. Unhappy guests have complained about both the facilities and the barefooted owner. The dire reviews, coupled with poor winter trade, have left Barbara burdened with debt and fighting a constant battle for survival. Will renowned hotelier Alex Polizzi be able to reverse Barbara’s flagging fortunes?

Entrepreneur Raman Bal believed the Grosvenor Hotel would become the foundation of his business empire. Raman invested £600,000 in elevating the 25 bedrooms to executive standard, gave the dining room a wash and brush up, and put a bit of sparkle into the bar. But his ambitions have not been matched by reservations.

Alex Polizzi has been called in to a picturesque inn in Suffolk, by owners Ann and her husband Paul. The couple have sunk their life savings into the building, but they have not made a profit in years. The inn has eight ensuite bedrooms, a restaurant, bar, cocktail bar, large beer garden... and reputedly several ghosts. Ann and Paul love the business but feel it runs them rather than the other way round, and they have run out of ideas about how to move forward. Alex must get them back on track before it is too late. She has plenty of ideas to help them, but when the hotel manager threatens to quit, she is left banging her head against the antique walls.