Rip Off Britain

Angela Rippon, Gloria Hunniford and Julia Somerville question the new boss of one of the country's biggest energy firms on their customer service record. Plus, more frustration for customers of Britain's most complained about pay TV provider and, how one woman ended up with a £5000 bill for a car accident.

Gloria Hunniford, Angela Rippon and Julia Somerville hear from tenants living with damp, mould and a rat infestation under Britain's biggest housing association. Plus, the difference in recycling rules across counties.

Julia, Gloria and Angela hear from online shoppers who received the wrong order but were refused a refund and look at the importance of reading terms and conditions.

Angela Rippon, Gloria Hunniford and Julia Somerville report on the woman whose credit rating was ruined after scammers took out multiple mobile phone contracts in her name. She only found out when she tried to apply for a mortgage.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate the case of a family whose once-loved home is now a wrecked shell, after an insurance claim made six years ago went disastrously wrong. Plus, the programme revisits a pledge made in 2018 by then-local government minister Rishi Sunak.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate the case of a man whose phone was stolen right out of his hands - and his accounts drained via online banking apps. Plus, the people hoodwinked by a company claiming it was making legitimate tax rebate claims on their behalf.

The team investigate the scammers using social media accounts to get peoples bank details and one of the biggest phone companies explains how it is tackling spam calls.

Angela, Gloria and Julia tackle the appliance cover policies that aren't worth a penny and the trade finder website that doesn't do the checks it should. Plus, smart meter advice.

Gloria Hunniford, Julia Somerville and Angela Rippon get to grips with the tricky problem of compostable and biodegradable packaging. Plus, the delivery companies letting down disabled customers.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate the food delivery giants making customers pay for items that were out of stock and never delivered. Plus, the issue of vouchers promised for holidays cancelled during the pandemic.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man's car through central London, leaving him with the bill.

Angela Rippon, Julia Somerville and Gloria Hunniford set out on the trail of the QR codes that led people to pay for more than they bargained for. Plus, the holiday company that appeared totally trustworthy, only for looks to prove deceptive.

Julia Somerville, Gloria Hunniford and Angela Rippon assess the performance of companies that offer multiple services in the name of ease and simplicity, as well as firms that could be doing a lot more to make life easier. Plus, legal expert Gary Rycroft helps out a man who is struggling to deal with his `life admin".

Gloria Hunniford, Julia Somerville and Angela Rippon investigate the home repair policies that have failed to live up to buyers' expectations, the car insurance that have caused headaches instead of peace of mind and the funeral plans that have fallen apart.

Gloria Hunniford, Julia Somerville and Angela Rippon examine the online reviews that may not be all they appear and offer advice on spotting the real from the fake. Plus, travel expert Simon Calder shares tips, advice and insights.

In this episode, the baffling bills leaving customers confused and out of pocket. One woman simply can’t understand how her two-bedroom flat has racked up charges of £5,000 in energy. While she’s now struggling to pay it off, the team ask if big business should be doing more to simplify our bills. Also, the delivery disasters that meant one woman got laxatives instead of a top, and why some rural communities are still struggling with patchy broadband despite government legislation giving the right of all UK homes to decent, fast connections.

The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.

Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.

Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.

The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.

The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.

The black market in driving tests and the counterfeit goods leaving customers short changed.

The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.

The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.

The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.

How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.

How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.

The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.

The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.

How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.

The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.

Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.

How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.

Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?

How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.

The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.

The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.

Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green, goes great instead.

Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?

The team meets the families who paid tens of thousands of pounds for dream home extensions – only to be left with dangerously bad work that could cost much more to put right.