Coming from the seaside town of Bournemouth, the programme asks who is responsible when passengers’ valuables are stolen from a coach – after one Italian driver, supposed to be guarding the group’s belongings, popped out for a burger. There’s the bride and groom left waiting at the airport after their connecting flight was cancelled without anyone telling them. And at our pop-up shop, the airline passenger who can’t get his money back after having to fork out £400 for a taxi back home to Manchester when his flight was cancelled.

How well do companies respond to events they could not have foreseen or prevented? Passengers whose dream cruise was knocked off course by a fire on board are furious at missing the highlight of the trip. Also, the customers who paid top dollar for comprehensive travel insurance, only to find they couldn’t make much use of it because of the pandemic, and now it’s too late to get a refund. And travel guru Simon Calder gives us his top tips for travel after Brexit.

It is every holidaymaker’s nightmare – arriving at your hotel only to find it’s closed. Plus the customers left stranded at the airport and thousands out of pocket because their Covid test results arrived too late to let them board the plane. And after airline customers were left waiting six months or more to get their money back for flights cancelled in the pandemic, how you can speed up your refund process.

The holidaymakers left footing the bill after insurers refused to cough up for their medical emergencies, the travellers sent to stay in hotels that they found out didn’t actually exist., and how our legal expert helped one couple escape from a timeshare contract, as well as getting back nearly £8,000 paid to a rogue law firm.

The disappointed music fans stuck with tickets for concerts abroad that were cancelled due to coronavirus, the static caravan owners whose holiday havens are headed for the junk yard, and, as the rise in staycations means more dog owners take their four-legged friends on holiday, there’s expert advice on how to be sure that your hotel or cottage is genuinely dog-friendly.

Gloria Hunniford, Angela Rippon and Julia Somerville investigate more holidays that went wrong. Today, they focus on the cons that have wrecked your getaways, including the motorhome scammers selling non-existent vehicles to unsuspecting customers. We tell you how to make sure you can spot the tell-tale signs. We also take a look at the cyber criminals who hijack bookings for holiday rentals, and our experts are on hand to help a visitor to our annual pop-up shop get back thousands of pounds after she realised too late that the ski chalet she had paid for was a sham.

Angela Rippon, Julia Somerville and Gloria Hunniford expose the scammers who trick would-be travellers out of their money by intercepting our favourite social media sites. Also, the roadside recovery service that left a group of pensioners stranded on the verge despite the fact they had valid cover. And, after wild campers trashed the British countryside in the summer of 2020, guest presenter Amar Latif shows a family of volunteers how to do it the right way by spending a night under the stars.

Julia Somerville, Angela Rippon and Gloria Hunniford help you put the gloss back on your dream holiday. Just how watertight is your consumer protection when things go wrong and your travel company lets you down? The bike riders with cycling listed on their travel insurance who found out they weren’t fully covered for theft or accidents when they went holiday - how you can make sure the same doesn’t happen to you? And the villa rental company that insisted you could still go on holiday, even though the government said foreign travel was out of the question.

In the latest of their series of investigations into your holiday issues, Angela Rippon, Gloria Hunniford and Julia Somerville focus on the huge impact coronavirus has had on travel, including the insurance company that refused to pay out after one couple’s grand tour of South America came to a grinding halt. Also, the customer forced to turn to local police for help after her online travel agency failed to answer its 24-hour emergency helpline, and the sad tale of the holidaymakers whose trip to the Lake District was ruined by mountains of rubbish.

Angela Rippon, Gloria Hunniford and Julia Somerville continue their investigations into your travel woes. In today’s programme, the travellers still fighting for refunds months after their holidays were cancelled – including one family charged £1,200 as an administration fee and a couple asked to pay out for a transatlantic flight to a cruise that never took place. Also, the story of the customers given false hope after an insolvent coach holiday company was brought back to life by new owners, and food and travel blogger Kacie Morgan finds out how hotels and restaurants are working to keep customers safe during the pandemic.