Inside the Four Seasons: Park Lane

We enjoy a full day in the life of the hotel, meeting the people who eat, sleep and breathe Four Seasons, keeping the hotel running like clockwork 24/7 - including in-house florist Ros and chef Sian.

We meet some of the hotel's most VIP visitors and discover how staff go to great lengths to ensure that everyone has the perfect five star stay. Among guests, Rachel Riley checks in.

Love is in the air! Andrea saves an anniversary with some emergency heart-shaped balloons; florist Ros has a last-minute order of 500 mixed roses; and a Very Important Pooch gets a five-star welcome.

There's nervous excitement as the founder of the hotel's Michelin-starred restaurant Pavyllon visits and we tour the most restricted area of the hotel - the wine cellar.