Airline Airline (1997)

A chief steward deals with abusive Venice-bound passengers, and a drunken grandfather causes trouble for a customer service operator.

In this episode of Airline, 12 year old Cathy has to be left behind while her friends fly to Ibiza due to a passport mix-up! Meanwhile, the cabin crew from the airline are living it up in the Caribbean. Two new wannabe recruits join the training programme and holiday-maker Anne Brian, is organising a party of 11 to the Dominican Republic for her daughter's wedding. The high-flying life and work of the world's largest charter airline comes under the spotlight in this incredible fly-on-the-wall documentary series. Following Britannia Airways' staff and passengers, this is an eye-opening insight into the day-to-day running of a successful airline.

Trainee stewards Aaron and Jason deal with emergency slides and awkward customers, and two passengers booked on a luxury cruise miss their connecting flight.

Britannia staff members discover Majorca is not all sunshine as they struggle to cope with lost passengers, endless delays and a mile-long walk between check-in and departures. Elsewhere, passenger officer Cathy faces romantic complications, and it's crunch time for Aaron and Jason on their cabin crew training course.

Chief steward BJ tackles two drunken travellers and passenger officer Pat Baines applies for a Britannia training course, determined to realise her ambition of becoming a stewardess. And while she dreams of taking to the skies, Aaron and Jason make their first flight as fully fledged cabin crew

As the England football team touches down after qualifying for the World Cup finals, passenger officer Pat Baines has her hands full dealing with a couple who have defaced a passport, while new recruit Aaron waits to discover whether he will be keeping his job.