Airline

Company founder Stelios Haji-Iannou visits the team to celebrate easyJet's 10th anniversary and party animal Bob Brain is determined not to miss the lavish London bash, despite putting in a full day's flying first. Luton manager Leo Jones rubs shoulders with the stars at a West End premiere.

A passenger in Belfast who has already missed two flights looks set to suffer the same fate again when the pilot hears he has been drinking. An unexploded Second World War bomb at Schiphol airport delays flights to Amsterdam, and Luton manager Leo Jones takes his partner on the terminal floor for some Cossack dancing.

Leo Jones deals with an irate woman who is not allowed to take a box of Christmas crackers on board her flight home, and a pregnant traveller from Switzerland demands a new pushchair as her own has been broken in transit. There is a ray of seasonal cheer at Newcastle as Alan Marshall jets off to Portugal with 20 friends to celebrate his 40th birthday.

A Second World War veteran revisits his best friend's memorial at Monte Cassino, taking along the deceased's son, while a woman and her daughter miss the check-in time for a flight to Belfast. A passenger plans a mid-air proposal and tempers flare at Bristol when travellers rerouted by an air traffic control strike have to buy new tickets to get home.

Things become heated when a woman and her daughter arrive five minutes late for check-in at Luton. Passengers on a flight to Newcastle have to find their own way home from Bristol after an air traffic strike causes a diversion, and a man plans an in-flight proposal to his girlfriend.

An easyJet frequent flyer is late for the last scheduled departure of the day to Malaga, and it is left to supervisor Helen Tyrell to demonstrate just how valued a customer he is. Meanwhile, airport manager Leo Jones has to deal with a Polish passenger who is too drunk to board his flight.

At Luton Airport, a woman planning to fly to Madrid to see her mother after an operation becomes irate after she is told check-in closed while she was queueing. Things then take a further turn for the worse when she discovers that the next flight leaves from Gatwick.

A mother and son with 53kg of excess baggage find they cannot afford to check in for their connecting flight at Belfast, and two Germans miss their plane at Luton. Airport manager Mary Hosier sorts out a passenger's paperwork problem with a call to Swiss Immigration, and former Arsenal and England footballer Ian Wright gets the easyJet treatment.

Passenger Gillian Waddell arrives at Luton Airport without her passport and is desperate to get to Edinburgh to pick up her children. Captain Chris Pell and wife Debbie greet youngsters from Belarus who have come to stay with them for a month, and at Bristol Airport, student Peter Loveday and his friends need to find a way of padding their bicycles for the flight to Inverness.

Pilot Chris Pell takes five Belarussian orphans, who have never seen the sea, to watch dolphins in Inverness. Newcastle United fans see their heroes jet off to Malaga for a mid-season break, and a Polish passenger insists he is sober enough to fly, but supervisor Mary Hosier disagrees.

A big freeze across Europe brings chaos to Luton Airport the day before New Year's Eve, and manager Leo Jones bears the brunt of passengers' dissatisfaction. In Bristol, a woman arrives for a flight to Rome with an out-of-date passport, and a school ski party heading from Belfast to Geneva learns the trip is cancelled - because of the snow.

Rowdy Newcastle passengers are offloaded at Belfast, and two girls who missed their flight to Basel find only one of them has been booked in for the transfer from Luton. Purser Bob Brain joins a hen party travelling to Faro, but a couple in Bristol are not so lucky as they turn up late for their trip to Portugal.

Male stars of Hollyoaks check in at Luton en route to Sardinia, and two weary football fans face losing their jobs after making a mess of booking their return flight to Newcastle. Performance artists the Poetry Vandals entertain passengers waiting for a plane to Berlin and a Paris-bound traveller misses her flight for the second day running.

Richard Oats refuses to let two youngsters board their flight home to Germany, while Steve Milne fulfils a 20-year dream by flying to Marrakech. In Luton, Leo Jones helps a passenger who has forgotten her passport, ruining her silver wedding celebrations, and an eccentric traveller in Bristol thinks he can fly to Malaga without a ticket.

As half a million excited football fans head for the World Cup, six of Luton's check-in staff prepare for their own charity tournament in Germany, only to learn it has been called off because of bad weather. An elderly woman misses her flight to Krakow and a passenger at Bristol is furious to be told he is too drunk to travel.

A man tries to get his son on a plane without a boarding card, but there are more problems ahead when the boy's age is revealed. Chef Phil Vickery passes through Luton on his way to Bordeaux, and women on a hen night meet problems in Belfast when the future bride's name does not match that on her ticket.

Behind the scenes with airport staff as they deal with the daily hassles of delays, difficult passengers and lost luggage, trying to stay calm in the most stressful of situations.

Behind the scenes with airport staff as they deal with the daily hassles of delays, difficult passengers and lost luggage, trying to stay calm in the most stressful of situations.

Rumours circulate at Bristol Airport that passenger service agent Sarah Borland has auditioned for The X Factor, while veteran purser Bob Brain looks forward to a well-deserved rest. Hockey referee Sandy Richards turns up too late for her flight to the world championship in Madrid, and a couple heading for a family reunion in Bratislava encounter unexpected difficulties.

Supervisor Debbie Hopkins deals with a passenger who claims to have drunk 25 double vodkas, and tries to help a couple who have been removed from a flight from Bristol to Inverness because their baby appears to have chickenpox. A DJ lands in Belfast for a sell-out gig, to discover his record bags have gone missing.