Ambulance

Ambulance crew Kate and Femi are dispatched to a young man who is struggling to breathe. It turns out he’s suffering from severe anxiety, prompting Nigerian-born Femi to reflect on what he’s learned about the people here in the 18 years since he first came to the city. Mandy, one of 24 dispatchers on duty today, sends crewmates Kayleigh and Lauren to help a young man in cardiac arrest. The case causes Mandy to reflect on what it is like to lose a son - something she has experienced herself. By 10am, just three hours into the morning shift, control are dealing with the third assault of the day and have already responded to four stabbings. With the temperature gauge rising, control are taking over 300 emergency calls an hour.

Advanced Paramedic Kev is dispatched to a cardiac arrest. There is brief hope when they get a pulse back, but the patient needs to be urgently transferred to hospital, and a van is blocking the ambulance’s path and refusing to move. Gary and Fabio are dispatched to a patient who has fainted at Oxford Circus underground station, but whilst on scene, Extinction Rebellion protesters flood the area and block the roads. The next day, as MPs sit during the weekend for an important vote in Parliament, the team in control is taken by surprise when there's a problem nobody had foreseen - the entire computer system used to respond to 999 calls crashes. The team is forced to make an urgent switch from computers to pen, paper and map books, answering calls and taking down the information by hand before dispatchers radio the crews and direct them to the most serious cases.

Amy, who is less than a year into the job, tries to get help to a patient who has been assaulted by her partner. The woman is unable to tell Amy her proper address, which means the team on the ground have difficulty locating her. A 999 call for a baby having a fit is a priority call, and crewmates Kate and Terry are immediately dispatched. They are 2.5 miles from the Category One emergency, but the traffic jams lead to a fraught journey for the crew. Amy takes a 999 call for a patient threatening to set fire to a building, and trainee call handler Mackenzie, who is on her final shift of training, is put to the test when she takes a call from a woman in late-stage labour with twins. Reports of a 15-year-old boy in school uniform has been stabbed come in to the control room. The news is not good and knowing they can not save him from his fate has a profound effect on the team on shift

It’s payday weekend for millions of Londoners, and police request urgent assistance at the scene of a stabbing. Josh and Vinny have been dispatched to a woman who has collapsed in a casino. Stuart and Rachel are sent to a grandmother with chest pains who has been waiting 23 minutes for an ambulance. Whilst on their way, the patient’s son calls again saying his mum has deteriorated and there is no alternative but to start CPR over the phone. The attentions of the control team are torn between a 999 call for a patient who has reportedly been shot ten times and reports of fight involving seven people. Incident response officer Pete and paramedic Kieran are dispatched to the scene of the fight, where they need to navigate the language barrier to unpick exactly what has happened. Reports come in that two people have been shot. Pete is dispatched to manage the scene. On arrival he decides there is no time to waste and the patients need to get to hospital immediately.

It is Halloween and in the control room, B watch are on duty and expecting a busy night. A call from the London Fire Brigade requesting assistance at a fire in a block of flats immediately puts the team under pressure. Crewmates Sarah and David are dispatched, joining 106 other emergency services personnel at the scene. Mother-and-daughter team Nicola and Maisie have just finished with their first patient of the night but are immediately dispatched to a 12-year-old boy who has had an unfortunate accident. As the night shift continues, multiple 999 calls flood in reporting a devastating scene after two buses and a car have collided. With multiple casualties, the situation is declared a significant incident. This is rare occurrence - London Ambulance Service have only declared this twice in the last year. On this busy Halloween night, the service must somehow make ten more ambulances available at the incident. Nicola and Maisie are amongst those sent to help.

A 999 call concerning a patient seen walking into the Thames takes priority. Although pulled from the water, the crew fear that the patient is at risk of secondary drowning.

In control, join call handler Erin as she answers a 999 call from a distressed relative who has found their loved one hanging. This is the first time Erin has answered a call such as this and it has an instant impact.

It's 10pm on Friday night, and Abbie and Ben, and Kieran and Mick, are amongst the 320 crews on duty in the capital. Reports are coming in of an armed male on the loose, but it's a call for a reported stabbing seven miles away which takes priority.