Airline

Check-in personnel deal with passengers angry that their flight has been delayed, and interviews for new pilots get under way.

Trainee Georgie Hobbs first flew a plane aged only 15, and now at 24 she hopes to become easyJet's 10th female pilot. Her training flight to Amsterdam proves impressive, despite the fact that amongst the passengers is a group bound for a stag weekend.

A smoker makes sparks fly at 37,000ft, angry at not being allowed to light up, but chief steward BJ is too busy rummaging among the rubbish in search of a missing dental brace to notice. Meanwhile, back on the ground, trainees Aaron and Jason vie for a date with glamorous instructor Tracey, and a couple miss their flight.

Katrina's hair gets her into trouble on the check-in desk, and a passenger en-route to Majorca causes a problem when she tries to take her tortoises through security.

Jane Boulton has a bad day as many passengers miss their flight after failing to hear an announcement that its departure has been brought forward. A defective plane causes delays at Liverpool and Katrina is asked to help smuggle a mysterious masked man through security at Luton.

Check-in supervisor Graham Fraser prepares to marry, but first has to deal with a succession of damsels in distress. Jane Boulton tackles an angry passenger called Mr Cross, and purser Jayny Stock is reunited with her beloved dog Bluey, while a fire alarm ruins check-in assistant Stephen Elwood's last day with easyJet.

Snow in Luton causes delays and frayed tempers, and Katrina must deal with an intimidating holiday-maker.

Two Blind Date contestants practise their questions on the check-in staff in Liverpool, and new cabin crew recruits are put through their paces.

Delays in Luton and Liverpool enrage passengers and cause chaos for check-in staff as they deal with all the complaints.

A groom-to-be on his stag weekend is blindfolded, gagged, ear-plugged and handcuffed so he will not know where he is going - but he still has to make it through Luton airport.

A woman finds herself on a flight to Palma, Majorca, when she is meant to be going to Parma, Italy.

A Liverpool plane has a new engine installed and must pass safety tests before taking to the sky. Meanwhile, Graham's wedding day arrives, causing celebration among staff.

Chris Hughes and his friends have missed their flight to Amsterdam, but Chris's temper tantrum leaves supervisor Brett Holland wondering whether to ban the group from flying altogether. A woman taking part in a radio competition convinces the London office to allow her to fly to Barcelona for free, and a Greek couple arrive a day late for their flight.

Behind the scenes with airport staff as they deal with the daily hassles of delays, difficult passengers and lost luggage, trying to stay calm in the most stressful of situations.