In the first of the series the team hear how a hotel lost a couple's passports then tried to say it was nothing to do with them. So should you hand over your passport if asked to at check-in? Plus, the team unpick who should pay if you find yourself stranded abroad through no fault of your own, and hear of a desperate battle for survival - on a holiday without insurance. And, travel expert Simon Calder has money-saving tips for one of Europe's most popular cities.

The team hear of the families who struggled to escape a terrifying hotel fire - were the alarms working as they should have been? And, with more airlines encouraging passengers to take only hand luggage on board, what happens to your bag and your valuables if they won't fit into the cabin? Plus, travel expert Simon Calder has tips on visiting one of the world's top family destinations; disabled travellers reveal how their holidays have been ruined by easily avoidable mistakes; and there's advice on what to do when a holiday doesn't live up to what was promised.

The team hear of the websites promising to help you get a new passport but after taking your money, may have done nothing of the kind; the hotel that wouldn't relax its cancellation rules in even the most tragic circumstances; and, how even in Europe you could find yourself hit with huge bills for medical treatment you'd thought you were getting for free. Plus, the timeshare resale promise that could leave you hundreds of pounds out of pocket, and Simon Calder has advice on visiting one of Europe's best-loved cities.

The team meet people querying a big name company's price promise, and reveal how your mobile bills can rack up costs of hundreds of pounds while abroad. Plus, holidays with prices that keep on changing, how booking your trip a certain way may leave you unprotected if things go wrong, and Simon Calder has scam-busting advice about visiting one of the top package holiday destinations.

Among the stories - how airlines can get off the hook paying out after lengthy delays, the five star retreat that guests couldn't wait to leave, and the Amazon cruise that didn't go to the Amazon. Plus, shocking examples of coach drivers putting passenger's safety at risk, and Simon Calder has money saving tips for a favourite holiday destination.

The team look at the holiday homes booked online that turn out to be a con.

The team unpick who decides whether hotels really deserve the star ratings they advertise.

The team investigate travel disasters that happen en route to or from destinations.

The team investigate what happened to money handed over for bookings at a Blackpool hotel.

The team meet families who arrived on holiday to find no record of their bookings.