Modern MBA

Why Self-Checkout Failed to Replace Cashiers (2025x1)

Air date: Jan 31, 2025

When you shop at any retail chain or supermarket these days, you find yourself funneled to self-checkout where you’re stuck watching people fumble finding bar codes, bagging their own groceries, navigating the interface, panicking when the machine shouts at them or the screen freezes. Even if you wanted to go back to checkout where a cashier scans and bags for you, you can’t because those aisles are either closed. All this tech just suddenly appeared nationwide in the mid-2010s. Since the debut of these machines, retailers from Kroger and Walmart to Target all gaslighted that self-checkout was faster and that these machines were there not to replace workers, but to instead to free them to be more productive. They stuck to this script year-after-year despite continuous backlash.