Airline

Episode 11 (10x11)

Air date: Nov 17, 2006

A big freeze across Europe brings chaos to Luton Airport the day before New Year's Eve, and manager Leo Jones bears the brunt of passengers' dissatisfaction. In Bristol, a woman arrives for a flight to Rome with an out-of-date passport, and a school ski party heading from Belfast to Geneva learns the trip is cancelled - because of the snow.