The Tube: Going Underground

Episode 4 (1x4)

Air date: Apr 11, 2016

At the busy Bank station, customer service assistants Eamon and Ian face an epidemic of patrons dropping phones, wallets and Oyster cards onto the tracks and must bring trains to a halt to retrieve their belongings. Duty reliability manager Ricky is asked to examine the case of a passenger who complained after a train pulled out even though her clothes were stuck in the doors, while incident response team manager Richie has to redirect travellers at Cannon Street after a man is taken ill.