Mary Portas: Secret Shopper

Shobiz (3x2)

Air date: Jan 13, 2016

Retail expert Mary Portas continues her mission to banish bad customer service from the high street. This time she takes on a hair salon in Kent, Shobie and Co, where staff are at war with the owners and swearing on the shop floor is driving customers away. Can Mary unite the team and save their business?