Dominic tackles a double glazing and conservatory giant after they let down customers who have had leaking conservatories for ten years. Also featuring the customer who complained when she didn't get the annual boiler service that she was entitled to, and how to stay safe when making purchases in cyberspace and avoid giving money to fraudsters.

Dom looks into the roof of a newly built house that has leaked for six years despite its owner having a ten-year insurance-backed guarantee. Also featuring a cautionary tale of terminal illness cover taken out with life insurance policies. We offer advice about signing up for policies that might not provide adequate cover. And the story of how customers were left in the lurch after a supermarket cancelled a contract with its kitchen and bathroom supplier.

Dom meets three people who bought extended warranties for their laptops but weren't happy when things went wrong and they found they weren't covered. He meets the couple who splashed out on a new dream kitchen, but then installation was not the dream they had had hoped for. We offer advice on how not to get caught out. And free trials that are offered on the internet - which turn out to be anything but that.

Dom meets a car owner who is having problems with her car even though it is less than 12 months old. He looks into the nationwide epidemic of nuisance calls, meeting one man who was plagued with them but has found a solution. And we look at how consumers get caught out when companies go into administration.

Dom looks into one energy-saving company selling electronic radiators whose claims of energy efficiency have been investigated and found to be misleading. He meets a customer who was left without internet access for several weeks after his broadband provider let him down badly. Also featuring the internet dating scams that have left people out of pocket and with broken hearts.

Dom meets the family who ordered three doors and a window from one of the country's leading windows, doors and conservatories specialists. They were shocked to find that they couldn't open their front door. Paul Buckingham bought ten windows and found they made a whistling noise. Dom gets on the phone to the head of Customer Standards to try to get a resolution. Dom also meets the motorist who was a victim of fraud after looking to buy a car over the internet and discovers that new and used cars can come with a huge range of warranties - but are they any good?

Dom takes a look at how children's games can end up costing unsuspecting parents a small fortune. Dom meets a couple in Northern Ireland who got a nasty shock when their son's gaming bill came in. Dom tries to get a resolution for them and gets a lesson in how to buy and sell players to create ultimate online teams. Dom also meets a woman whose new build dream turned sour and discovers how to deal with dodgy tradesmen and companies.

Dom examines an automotive services company's accident care policy after two customers complain about the service they received following an accident. Despite being loyal customers with breakdown cover and insurance, they faced a difficult ordeal after their accidents. Dom gets on the phone to find out why. Dom meets the homeowners who had a brand new kitchen fitted but ended up with a deluge of water inside their home. He also offers advice on avoiding becoming a victim of fraud.

Dom delves into the green deal that left customers out of pocket. Dom is contacted by a woman in Bristol who paid to have her home assessed to check if her old boiler was eligible for replacement under the government's green deal scheme. Dom takes up her case after she was left out of pocket and without the assessment she had paid for. One determined customer explains how she stood up to an airport car parking company. Dom reveals how to bank online safely to avoid costly mistakes.

Dom gives a telecom giant a ring after hearing from customers who have been left with no phone or broadband. One in Lancashire was left unconnected for five months. She tells Dom that when she was without her phone and needed to make a call, she had to head out to a field to get a mobile signal. Can Dom help her resolve her problems? Plus the pricey pitfalls of pet insurance, and people that felt they were left stranded by their roadside recovery.

Dom meets pensioners who were left out of pocket because of mistakes made in calculating their final pension values. Dom explores how widespread this issue is and what is being done to protect pensioners from losing out. And the story of a couple who engaged a company to help them handle an insurance claim to repair their car following an accident, only to be left with no car. Plus, a guide to buying tickets online.

Dominic Littlewood helps people with consumer problems. Dom meets a couple from Barnsley who were sold solar panels after being told they'd make £2,000 a year. They signed up for them on the understanding that they would make enough money through the electricity they created to pay for a loan taken out to pay for the panels, but that was not the case. Can Dom turn the situation around for them? Dom meets the family who were not only mis-sold PPI, but also scammed by a claims management company, as well as sharing advice about buying new furniture.

Dom looks into parcel delivery services and finds out how one next-day delivery package took a year to arrive. A sentimental gift was sent for a mother whose husband had passed away. When it didn't turn up, she thought she would never see it again. Dom gets on the case - will he be able to find it? Dom meets a couple who paid £95 to renew a driving licence that should have been free and shares advice on what to do when holidays and flights go wrong.

Dom investigates a problem two consumers have been having with their cars. When their clutches fail within 6,000 miles, the drivers suspect a mechanical defect, but the manufacturer says it's down to the way they are driving their cars. Dom investigates and gets some expert opinions. Dom also meets a couple who have been battling a gas giant about outstanding bills, and shares advice for switching internet providers.

Dom meets the homeowner receiving bills from two energy companies at the same time. The customer is at her wits' end after one company demanded payment even though she had switched to another provider. Dom also meets the customer who couldn't believe her eyes when she opened her energy bill - it seemed to have shot up for no apparent reason two years after she moved into her new home. Dom finds out how one woman was left almost penniless when telephone banking let her down and learns just what happens when discount vouchers actually end up costing more.

Dom comes to the aid of a man who found all the items stored in his garage covered in sewage following a sewer flood. When the flood damage was cleared, his possessions were accidentally disposed of and he was left £4,000 out of pocket by the loss. Dom also hears the story of a woman who ordered a carpet and sofa from a major furniture retailer but found that her sofa arrived damaged. Plus a guide to buying second-hand cars.

Dom comes to the aid of a man battling with a mobile phone provider after suspecting that a fraud has occurred. His phone bill was almost five times the normal limit, but the phone company are adamant the bill is accurate. Dom also hears the story of a couple who took a rogue trader to court after their landscape overhaul turned into a garden of weeds, and investigates car insurance - what's causing yours to rocket?

Dom meets a grandmother who had a stairlift installed but found it almost impossible to use without banging either her knees or her head. He discusses whether it was 'fit for purpose', and what the phrase actually means for consumers unhappy with items they have bought. And the story of a woman whose wheel flew off her car after a service at a well-known garage chain. Plus a guide to buying and looking after your pets.

Dom visits a family whose newly built home has a garden that is so severely waterlogged that instead of a rolling lawn they have a mud bath. Despite having a ten-year NHBC warranty, they can't get the problem fixed, so they have contacted Dom to see if he can turn the situation around. Dom hears from site owners at a holiday park who are unhappy with rising maintenance charges. Dom also delves into the topic that gets the highest number of complaints - buying used cars.

Private parking is on Dom's agenda, with three drivers angry about their parking charges. One motorist overstayed free parking in a retail park by 14 minutes and felt he shouldn't have to accept a £70 charge as his wife had mobility issues. Another car owner got a ticket after pulling into a private parking area for just three and a half minutes. Dom also hears about the problems one couple faced when they wanted to sell their timeshare property in Madeira and offers advice on what to do when your mobile phone develops a fault.