The Yorkshire Job Centre

Features 61-year-old former account worker Karen, who is struggling to compete in today's job market today, while Kenny, 32, is seen by work coach Bernie to try to get him back on his feet, and ex-cleaner and grandmother Pamela Anderson is struggling to find the time to search for a job.

Gaz is 17 and facing homelessness. Single mum Olivia dreams of setting up her own business. Rose has just arrived in Leeds and is new to life on Universal Credit.

With more than five million people on Universal Credit, and unemployment set to reach record levels, all kinds of people come through the doors at a Leeds Jobcentre looking for help

Lisa is just out of prison and looking for a second chance. Ex-heroin-user Wayne is eager to turn his life around. And a former media worker wants a new career as a self-employed cab driver.

Penny once ran a multi-million-pound business in Nigeria but now lives in Leeds on Universal Credit. Dean seeks a new career in construction. Afghan asylum seeker Zaref needs a job.

A 63-year-old piano tuner seeking work struggles to get along with new technology. And after 16 years raising her family, Suraya is finding it hard to return to the beauty industry.