Call Centre

Using his unorthodox approach to management, Nev plans to improve the performance of admin assistant Kayleigh by finding her a new boyfriend. Tea lady Hayley gets an unexpected gift from Nev, but her smile vanishes after the sales manager plays a practical joke on her.

Nev needs to find a sales agent with the perfect voice to represent the call centre in a nationwide competition. Sales agent George gets taken under Nev's wing and given a crash course in how to be a stud, while the girls on the sales floor fight over a gorgeous new 'hot-boy' at the company

Chickenhead and Griff, a couple of the team’s best sellers, are becoming increasingly difficult to manage. Nev is determined to draw the best out of Chickenhead, and names him as the manager of the call centre football team. Hayley decides to organise a call centre dance competition.

The Call Centre's most lucrative contract is ending - it's down to Nev to find a replacement or take some tough decisions. Nev tries to convince the army of smokers at the Call Centre to kick the habit, and muscleman Corey is convinced that in Swansea it's more important for boys to look good than girls.

Nev hits the road to find a replacement contract for the Call Centre. At home, Jonny and Gemma are brother and sister - but at the Call Centre he's her manager - and she's failing to perform. Elsewhere, Sales Manager Twe gets results by using the management technique of comedy.