The Tube: Going Underground

Episode 2 (1x2)

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The closure of the ticket office at Victoria station creates problems as all passengers requiring a ticket or a top-up have to use just four machines, while at Greenford station a new multimillion-pound prototype lift that travels sideways as well as vertically is being installed. At Waterloo, 72-year-old customer service assistant Philippa has decided to retire and several regular travellers find the time to present her with gifts as she steps down.