Michel Roux's Service

Episode 4 (1x4)

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Now nearly half-way through their training, Michel takes his trainees out of the restaurant, and into the world of five-star hotel service. Over a busy bank holiday weekend, the trainees' challenge is to serve the high-paying guests at an exclusive country house hotel in the heart of Dartmoor, where the motto is 'the guests can have what they want, whenever they want it'. Some of the trainees, like Ashley and Brooke, are eager to show Michel how much they want one of the two scholarships he will be ultimately awarding. They throw themselves into meeting and greeting the high-paying guests, the 24-hour room service and the challenges of formal dining. But for other trainees the demanding guests and the opulent surroundings make them question whether a career in high-end service can ever be for them. Single parent Nikitta feels out of place and ill at ease. Privately educated James bristles when asked to serve a family in the intimate setting of their own guest chalet; 'I feel like their servant'. Michel wants his trainees to pull together and take over a very special evening service; the hotel guests all wish to dine al fresco. Out on the terrace every mistake will be amplified and there is nowhere for the trainees to hide.