Marketplace

Bought vs. Got: Flower Delivery & Death Inc. - Part 2 (46x9)

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We're testing one of the biggest online florists. When it comes to the hundreds complaints online, we've heard it all - product substitutions, dead flowers and poor customer service. We meet an elderly woman who says her sister-in-law's funeral was ruined when the daisy bouquet she ordered arrived as a bouquet of "cheap" carnations. So... Marketplace puts the company to the test by ordering five bouquets for ourselves. Experts call what we received "embarrassing." Plus, we're back on the case checking in on funeral homes. A new hidden camera investigation reveals some are still upselling and rule breaking.