The Tube: Going Underground

Episode 4 (1x4)

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At the busy Bank station, customer service assistants Eamon and Ian face an epidemic of patrons dropping phones, wallets and Oyster cards onto the tracks and must bring trains to a halt to retrieve their belongings. Duty reliability manager Ricky is asked to examine the case of a passenger who complained after a train pulled out even though her clothes were stuck in the doors, while incident response team manager Richie has to redirect travellers at Cannon Street after a man is taken ill.