On The Fly

A reality series following Southwest Airlines customers and employees, in the air and on the ground, begins with a person in a wheelchair who is upset about missing her flight, while a passenger plans a surprise proposal for his flight-attendant girlfriend, and a man is questioned about how much he had to drink at an airport bar.

A woman takes her anger out on a supervisor after missing a connecting flight because her previous one was late. Meanwhile, passengers grumble when their flight is delayed by weather for the second time; and a college student wants to bring his pet fish aboard.

Chicago airport supervisor Angelica meets a plane returning to the gate with a passenger who refuses to turn off his cellphone. Will she let him board another flight? In Baltimore, A flight delayed from Orlando leaves passengers with missed connections.

An oversold flight to Vegas has passengers venting in the Windy City. Airport supervisor Shadia is called to calm the situation. At another Chicago gate, Gina's coping with a cursing passenger whose bag won't fit in the overhead bin.

A man bound for Las Vegas—and his bachelor party—goes to extremes to get out of a Chicago snowstorm; a customer-service agent in Florida challenges passengers to a dance competition; a couple miss their flight in Baltimore.

A passenger stirs up trouble and tests a supervisor's mettle when a plane bound for Florida is delayed in Baltimore; a mandolin player might miss a gig when he's stuck in Denver, but tries an impromptu performance to improve his chances of getting there.

A supervisor performs CPR on a passenger waiting for a ticket in Fort Lauderdale; a Mardi Gras reveler tests the judgment of a supervisor in New Orleans.

An older man is missing as a plane begins to board; a passenger denies a supervisor's request to remove an offensive sticker; a woman hopes to rekindle a high-school romance.

A bridesmaid is stranded by a snowstorm in Denver and hopes she can get to Las Vegas in time for a wedding; a supervisor assesses a barking dog's fitness to fly in Baltimore.

A husband and wife fighting on a plane about to take off in Chicago requires a supervisor's intervention; a first-time flier is unnerved by a plane's mechanical issues, so a supervisor helps her get back aboard.

A passenger is caught smoking during a flight; a lawyer is irate after her seat is given away to a standby passenger because she didn't board in time.

A passenger misses a flight while asleep at a New Orleans airport; a customer-service supervisor listens to a couple who missed a connection on their way to Albany, N.Y.; a baggage agent in Fort Lauderdale wonders if a giant sombrero breaks the rules.

It's St Patrick's Day, and for a Chicago supervisor that means dealing with a intoxicated reveler who will go to devious lengths to board a flight. Later, a supervisor finds an abandoned portable oxygen machine and wonders: doesn't the owner need it?