Heathrow: Britain's Busiest Airport

Flying in tonight is a pilot needing help from the police with a very disgruntled passenger, fire engines give a bath to a Boeing triple 7 and new airline Rwandair deals with some very charming travellers.

Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway. Elsewhere, passenger experience manager Harry has to deal with a breach of security that affects hundreds of passengers jetting off on holiday

Boarding passes ready as police mount a special operation across the airport. Plus, a five-star airline tries to make a comeback with its business class.

Police detain a passenger whose bag is suspected to contain three firearms, Virgin has a launch party for their new route to the live music capital of the world - Austin, Texas, and passenger experience manager Hannah rushes to the aid of a seasoned traveller who takes a funny turn.

The Red Arrows fly over the airport during the Queen's Jubilee celebrations, but Passenger Experience Manager Suki has to wake a passenger and get him onboard a flight to Toronto. Also racing to catch their flight are a mother and daughter flying to South Africa to attend a close family relative's funeral. Emotions run high as time ticks away without the correct paperwork, so it's down to Passenger Experience Manager Harry to come to the rescue - but is it already too late?

A technical hitch arises when an A380 lands, and six times the regular number of cleaners are needed to help meet a tight schedule ahead of take-off. A suspicious looking substance is spotted by security when a bag is scanned through cutting-edge technology that's being trialled at the airport, while Passenger Experience Manager Suki helps a taxi driver who's doubled over in pain with a trapped nerve.