Flying in tonight is a pilot needing help from the police with a very disgruntled passenger, fire engines give a bath to a Boeing triple 7 and new airline Rwandair deals with some very charming travellers.
Flying in tonight is a pilot needing help from the police with a very disgruntled passenger, fire engines give a bath to a Boeing triple 7 and new airline Rwandair deals with some very charming travellers.
Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway. Elsewhere, passenger .. show full overview
Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway. Elsewhere, passenger experience manager Harry has to deal with a breach of security that affects hundreds of passengers jetting off on holiday
Boarding passes ready as police mount a special operation across the airport. Plus, a five-star airline tries to make a comeback with its business class.
Boarding passes ready as police mount a special operation across the airport. Plus, a five-star airline tries to make a comeback with its business class.
Police detain a passenger whose bag is suspected to contain three firearms, Virgin has a launch party for their new route to the live music capital of the world - Austin, Texas, and .. show full overview
Police detain a passenger whose bag is suspected to contain three firearms, Virgin has a launch party for their new route to the live music capital of the world - Austin, Texas, and passenger experience manager Hannah rushes to the aid of a seasoned traveller who takes a funny turn.
The Red Arrows fly over the airport during the Queen's Jubilee celebrations, but Passenger Experience Manager Suki has to wake a passenger and get him onboard a flight to Toronto. Also .. show full overview
The Red Arrows fly over the airport during the Queen's Jubilee celebrations, but Passenger Experience Manager Suki has to wake a passenger and get him onboard a flight to Toronto. Also racing to catch their flight are a mother and daughter flying to South Africa to attend a close family relative's funeral. Emotions run high as time ticks away without the correct paperwork, so it's down to Passenger Experience Manager Harry to come to the rescue - but is it already too late?
A technical hitch arises when an A380 lands, and six times the regular number of cleaners are needed to help meet a tight schedule ahead of take-off. A suspicious looking substance is .. show full overview
A technical hitch arises when an A380 lands, and six times the regular number of cleaners are needed to help meet a tight schedule ahead of take-off. A suspicious looking substance is spotted by security when a bag is scanned through cutting-edge technology that's being trialled at the airport, while Passenger Experience Manager Suki helps a taxi driver who's doubled over in pain with a trapped nerve.
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