Alex Polizzi comes to the rescue of more struggling establishments, beginning in Cornwall with 16-bedroom hotel the Fieldhead in Looe run by Julian and Gill Peck. Despite stunning sea views and a traditional approach to customer service, Alex soon finds that old-fashioned values may be the cause of the plunging occupancy rates, with a barely comprehensible booking system and an unsustainable work-life balance meaning that both the business and the couple's home life are at risk.
