Eaves-dropping on a conversation between Sir Geoffrey and Sir John Pollock, the head of Highcross, Duncan learns that St. Swithins is to be demolished to make way for a hotel and the staff moved into Highcross. Feelings run high as a result, leading to protests to suggest that the staff are all cavalier and incompetent. However, what really swings things is when the rugby team are made aware of the bad news.
