Precinct Captain Furillo tries to defuse a hostage situation despite the advice of his gung-ho Emergency Action Team leader and the temperament of a self-absorbed gang leader; public defender Joyce Davenport tries to find a client who has been lost in the bureaucratic maze; Detective LaRue gets a lapful of coffee; Sgt. Esterhaus confides to Fay about his teenage sweetheart; Officers Hill and Renko are shot in the line of duty.
